Job Description

COMPANY:

MidPen Housing

At MidPen, we build communities that change lives and revitalize neighborhoods. We work every day to create a world where everyone has a quality home they can afford and equitable access to opportunity. Our goal is to develop communities that enhance cities and catalyze growth and opportunity for residents. With a “three companies, one mission” approach, we develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs to help our residents advance their well-being. We are one of the nation’s largest non-profit developers and owners of affordable housing — to date, we’ve developed over 120 communities across 11 Northern California counties and provide affordable homes for more than 20,000 (and growing) low-income working families, seniors, and people with special needs. The lack of affordable housing in the Bay Area is our reason for doing what we do, and we want you to be a part of the journey toward social, economic, and racial equity.

POSITION OVERVIEW

The Case Manager plays a vital role in engaging supportive housing residents and providing services to help them maintain stable housing and achieve self-sufficiency. The Case Manager supports residents in supportive housing to retain housing. The Case Manager also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning. The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents.

Responsibilities

Program Efficacy & Efficiency

• Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Regularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
• Assist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and procedures
• Provide direct case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills
• Provide group and one-on-one services to residents and support community building activities at assigned properties
• Collaboratively work with the residents to support independent living and personal and professional goals
• Educate residents about programmatic options and advocates for residents’ needs
• Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to

Partnership Management

• Familiar with Services’ partnership goals and selection criteria; engages with property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Collaborates well with local community agencies in proximity to assigned property
• Work collaboratively with MidPen Property Management and MidPen Resident Services staff to address/ resolve property concerns or neighbor disputes

Customer Service

• Support property-level needs assessments and associated follow-up (e.g., community meetings)
• Participate in development of property service plan that is responsive to resident needs
• Communicate and execute actions based on stated and assessed needs
• Offer exemplary customer service and responsiveness to residents

Data-driven Decision-making

• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensure timely property-level reporting, consistent with Services’ policies, procedures, and trainings

Effective Team Building

• Participate in staff and team meetings, trainings, group outings and other site sponsored events
• Apprise direct supervisor of activities and incidents in a timely manner
• Cultivate collaborative relationships with Property Management peers and colleagues at the property level
• Performs other duties as assigned

QUALIFICATIONS

Education and Experience

• M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience
• Experience working with and serving homeless populations and/or providing social services to diverse populations
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Knowledge, Skills and Abilities

• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordingly
• Solid judgment, discretion, problem-solving skills when working with clients
• Excellent relationship-building, active listening, and conflict-resolution skills
• Excellent attention to detail and organizational skills and demonstrated ability to work independently
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor
• Satisfactorily pass required background and fingerprint checks
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

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