Job Description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g., refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

Minimum Degree Required

Bachelor's Degree

Minimum Year(s) of Experience

10 year(s)

Preferred Knowledge/Skills

• Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in a SAP Customer consulting capacity to:
• Engaging with clients' business and IT teams to understand key business goals and translate those to a SAP Customer solution;
• Defining project scope and providing project implementation estimates including time frames, quality and quantity of resources required to successfully implement project; develop project plan incorporating all project variables including risk;
• Establishing measurable criteria concerning deliverability, performance, maintenance, design and costs;
• Working with the client's IT organization to establish technology strategy at an application level while Managing and mentoring SAP Customer technical staff;
• Demonstrating thought leader level knowledge and understanding of SAP Customer application based solutions with demonstrated proficiency;
• Demonstrating thought leader level knowledge in consulting, designing, implementing and leading significant tracks on larger project or leading medium sized consulting engagements within the SAP Customer product suite;
• Demonstrating thought leader level knowledge with significant experience assisting clients in the implementation and support of SAP Customer solutions and improving business processes;
• Demonstrating thought leader level knowledge and a record of success in the common issues facing clients who provide products and services within one or more of the following sectors including technology, automotive, consumer and retail, energy, industrial products or utilities;
• Designing, building, testing and deploying the SAP Customer solution components required for successful integrations to SAP and non-SAP systems;
• Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement, communicating value propositions, managing resource requirements, project workflow, budgets, billing and collections, and preparing and/or coordinating complex written and verbal materials;
• Supervising teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, and coaching staff including providing timely meaningful written and verbal feedback;
• Creating and maintaining a knowledge-base of service delivery content based on reusable information and knowledge objects, as well as their cross-purposed or leveraged functionality;
• Developing strategy, as well as writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
• Utilizing presentation slides, practice marketing materials, change management plans and/or project plans, workshops and whitepapers, practice methodologies and tools, policies and procedures, and/or other standard business communications.

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status, or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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