Job Description

Client Relations Manager

Prestigious Law Firm – Century City

We are seeking an experienced and detail-oriented Client Relations Manager to join our team in Century City. This role is pivotal in ensuring seamless daily operations across multiple service areas, including mail management, print services, hospitality, reception, facilities, and supply management. As a key representative of our firm, you will uphold our commitment to excellence, professionalism, and client satisfaction.

Key Responsibilities

Mail Services

• Conduct scheduled daily mail runs to meet business needs.
• Log and track incoming accountable packages using inbound tracking software.
• Process outgoing domestic and international USPS mail, as well as accountable mail (e.g., FedEx, UPS).
• Provide monthly usage reports by cost code for outgoing mail.
• Maintain shipping supplies and manage incoming/outgoing pouch shipments.
• Coordinate external messenger services with third-party vendors.

Print & Reprographics

• Perform high-quality black-and-white and color copies, printing, and scanning.
• Provide finishing and binding services upon request, ensuring quality control for all projects.
• Restock paper and perform daily operational checks in copy rooms.
• Troubleshoot equipment, place service calls, and manage overflow production.
• Facilitate scanning services, including bookmarking, coding, indexing, and endorsing.
• Coordinate off-site production requests as needed.

Hospitality Services

• Manage food/snack delivery and setup for meetings or events.
• Restock pantries and break rooms, clean and reset conference rooms, and maintain kitchens.
• Oversee all setup and teardown tasks, including coffee brewing, dishwasher duties, and refrigerator restocking.

Reception Services (Backup)

• Greet and route guests, answer and transfer calls, and manage the reception desk as needed.
• Issue temporary badges, vendor access passes, validate parking, and arrange car reservations.
• Maintain beverage stations and update office phone directories.
• Communicate medical emergencies and security updates to relevant parties.

Facilities Management

• Ensure office desks and workspaces are functional, coordinating maintenance as needed.
• Assist with office signage and collect/stage furniture for scheduled cleaning.
• Monitor and maintain furniture and supply inventories, including barcode tracking.
• Handle internal office setups and moves for employees, including furniture and personal items.
• Collaborate with building management to address and oversee on-site maintenance needs.

Supply Services

• Manage inventory and distribution of general office supplies to ensure proper stocking levels.
• Restock supplies at hub locations and process special orders with preferred vendors.

Qualifications

• Proven experience in client relations, office services, or a similar role.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in managing multiple service lines simultaneously.
• Ability to work effectively in a fast-paced, professional environment.
• Excellent communication and interpersonal skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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